For the second consecutive year, Acticall Sitel Group is organizing
the European Customer Day in Paris.
This event is dedicated to the enhanced and connected Customer Experience
exploring the theme of « Enhanced Humans ».

This is a unique opportunity to understand key market trends and the latest technological innovations that are revolutionizing today’s customer
behaviors and expectations.

Arnaud de Lacoste

Chief Marketing Officer, Ventures, Partnerships and Innovation

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Pedro Lozano de Castro

Managing Director EMEA of Acticall Sitel Group

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Thursday May 18th, 2017

« Enhanced Humans »

A day dedicated to the enhanced and connected Customer Experience.

09:00

Welcome

09:30

The Customer Relations industry faced with the challenges of Artificial Intelligence.

Arnaud de Lacoste - Chief Marketing Officer, Ventures, Partnerships and Innovation, Acticall Sitel Group

10:10

Messenger Platform 2.0

Julien Decot - Director, Product Partnerships, EMEA, Facebook

10:50

Break - networking

11:30

Humanizing the Sharing Economy.

Nicolas Rousselet - President and CEO of Groupe Rousselet

12:10

Air France: reinventing the travel experience.

Digital transformation and Big Data: the secrets to reinventing the Customer Experience.

Gauthier le Masne de Chermont - Chief Customer Data Officer,  Air France-KLM

12:50

Cocktail lunch

02:00

Everything you need to know about chatbots, your key to a successful Customer Experience: messaging, conversational exchanges, Messenger.

Julien Nicolas: Director  of E-commerce, Digital and Customer Relations France, COO France, Voyages-sncf.com 

Vanessa Boudin-Lestienne - General Manager EMEA and Founder of The Social Client

02:20

Which engagement platform ensures an agile Customer Service?

Key features that enhance the performance of advisors and improve Customer Experience.

Amélie Anastassiades- Head of  Sales Strategy and Customer Relations, Direct Assurance, Axa Group

Nicolas Raffin - Executive Director, Novagile

02:40

The digitalization of onboarding, a path towards excellence in Customer Relations: the example of iDTGV.

Christelle Le Hiress - Head of Customer Relations, iDTGV

Nils Romier - Chief Commercial Officer, Learning Tribes

03:00

Break - networking

03:30

Guests are our passion! Learn more with the Customer Xperience Community by AccorHotels.

Alison Broussy - Vice President Customer Strategy &Technology at AccorHotels

Vanessa Boudin-Lestienne - General Manager EMEA and Founder of The Social Client

03:50

Extensive Customer Experience : is the sky still the limit?

Emmanuel Richard - Executive Partner, Extens Consulting

04:10

Edenred innovates with a scalable and omnichannel platform that serves its clients as well as its associates.

Ludovic Beaudoux - Customer Service Director, Edenred

Nicolas Raffin - Executive Director, Novagile

04:30

7th keynote

Speakers

A day featuring conferences delivered by experts
from all over Europe.

Arnaud de Lacoste

Chief Marketing Officer, Ventures, Partnerships and Innovation
Acticall Sitel Group

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Julien Decot

Director, Product Partnerships, EMEA
Facebook

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Gauthier le Masne de Chermont

Chief Customer Data Officer
Air France-KLM

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Christelle Le Hiress

Head of Customer Relations
iDTGV

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Julien Nicolas

Director of E-commerce, Digital and Customer Relations France, COO France
Voyages-sncf.com

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Alison Broussy

Vice President Customer Strategy & Technology
AccorHotels

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Amélie Anastassiades

Head of Sales strategy and Customer Relations
Direct Assurance, Axa Group

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Nicolas Rousselet

President and CEO
Groupe Rousselet

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Ludovic Beaudoux

Customer Service Director
Edenred France

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Pedro Lozano de Castro

Managing Director EMEA
Acticall Sitel Group

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Kim Neyret

Country Manager France
Acticall Sitel Group

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Vanessa Boudin-Lestienne

General Manager EMEA and Founder
The Social Client

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Geoffrey Boulakia

Deputy General Manager EMEA
The Social Client

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Philippe Riveron

CEO and Founder
Learning Tribes

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Nils Romier

Chief Commercial Officer
Learning Tribes

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Nicolas Raffin

Executive Director
Novagile

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Emmanuel Richard

Executive Partner
Extens Consulting

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La Gaîté Lyrique

Temple of digital culture, in the heart of Paris !

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About La Gaîté Lyrique

METRO : Réaumur-Sébastopol : lines 3 / 4
Art et Métiers : lines 3 / 11
Strasbourg Saint-Denis : lines 4 / 8 / 9
RER : Châtelet-Les Halles (A, B, D)
BUS : Réaumur-Arts et Métiers : lines 20 / 38 / 47
VÉLIB : Bike station n°3012 (in front of “8 rue Salomon de Caus”)
PARKING : Vinci “Saint-Martin”
at the corner of Réaumur & Saint-Martin streets

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Our highly specialized companies 

Through its five areas of expertise, Acticall Sitel Group develops innovative solutions towards a 360° vision of the Customer Experience.  

146 contact centers spread across 22 countries worldwide offering a differentiating Customer Experience. Innovation and agility are the backbone of our teamwork, bringing companies the most performing tools to deliver a seamless Customer Experience.

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Digital consulting agency that reinvents itself everyday alongside brands and their clients. Customer centric, The Social Client is at the heart of digital discussions through its informed insight into today’s brand- and peer-connected customer. A creative, social and technological expertise based on digital interactions, Social Media and Innovation.

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Learning Tribes is an international training group that supports organizations in their strategic evolution and individuals in their professional development. Always at the edge of innovation, its 4 expert learning “tribes” deliver comprehensive, digital and personalized solutions.

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Consulting agency that expands the realm of Customer Experience possibilities. Extens helps professionals of the industry offer their customers Performance, Innovation and Ease. Our consulting approach covers 4 areas: the customer journey, the customer life-cycle, Customer Relations, and the customer voice.

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Renowned for its proven industry experience and expertise in technological innovation, Novagile introduces disruptive solutions, namely through its omnichannel platform, to reach an agile Customer Experience. Immediate and optimized results for your clients and associates.

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Registration

 

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