For the second consecutive year, Acticall Sitel Group is organizing
the European Customer Day in Paris.
This event is dedicated to the enhanced and connected Customer Experience
exploring the theme of « Enhanced Humans ».
This is a unique opportunity to understand key market trends and the latest technological innovations that are revolutionizing today’s customer
behaviors and expectations.
Introduction : Acticall Sitel Group
The Customer Relations industry faced with the challenges of Artificial Intelligence.
Messenger Platform 2.0
Break - networking
Humanizing the Sharing Economy.
Air France: reinventing the travel experience.
Digital transformation and Big Data: the secrets to reinventing the Customer Experience.
Edenred innovates with a scalable and omnichannel platform that serves its clients as well as its associates.
The digitalization of onboarding, a path towards excellence in Customer Relations: the example of iDTGV.
Guests are our passion! Learn more with the Customer Xperience Community by AccorHotels.
Break - networking
Which engagement platform ensures an agile Customer Service?
Key features that enhance the performance of advisors and improve Customer Experience.
Extensive Customer Experience : is the sky still the limit?
Innovating in Smart Tourism. How to invest in conversational commerce.
|METRO :||Réaumur-Sébastopol : lines 3 / 4
Art et Métiers : lines 3 / 11
Strasbourg Saint-Denis : lines 4 / 8 / 9
|RER :||Châtelet-Les Halles (A, B, D)|
|BUS :||Réaumur-Arts et Métiers : lines 20 / 38 / 47|
|VÉLIB :||Bike station n°3012 (in front of “8 rue Salomon de Caus”)|
|PARKING :||Vinci “Saint-Martin”
at the corner of Réaumur & Saint-Martin streets
146 contact centers spread across 22 countries worldwide offering a differentiating Customer Experience. Innovation and agility are the backbone of our teamwork, bringing companies the most performing tools to deliver a seamless Customer Experience.
Digital consulting agency that reinvents itself everyday alongside brands and their clients. Customer centric, The Social Client is at the heart of digital discussions through its informed insight into today’s brand- and peer-connected customer. A creative, social and technological expertise based on digital interactions, Social Media and Innovation.
Learning Tribes is an international training group that supports organizations in their strategic evolution and individuals in their professional development. Always at the edge of innovation, its 4 expert learning “tribes” deliver comprehensive, digital and personalized solutions.
Consulting agency that expands the realm of Customer Experience possibilities. Extens helps professionals of the industry offer their customers Performance, Innovation and Ease. Our consulting approach covers 4 areas: the customer journey, the customer life-cycle, Customer Relations, and the customer voice.
Renowned for its proven industry experience and expertise in technological innovation, Novagile introduces disruptive solutions, namely through its omnichannel platform, to reach an agile Customer Experience. Immediate and optimized results for your clients and associates.