About the Event

Already in its third year, Sitel Group’s European Customer Day will be held in Paris. Entitled “Empower Humans. Enhance Brands.”, it is an event dedicated to enhancing Customer Experience through the power of emotion and human connection.

Topics will cover Emotional Intelligence & Empowerment; Training & Talent Development; Enhanced Humans & Man-Machine Collaboration; and Trust & Influence

Laurent Uberti

Président & CEO Sitel Group

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Pedro Lozano de Castro

Managing Director EMEA

ECD 2017 | Highlights

ECD 2017 | Arnaud de Lacoste

La Gaîté Lyrique

Temple of digital culture, right in the heart of Paris! !

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About La Gaîté Lyrique

By METRO : Réaumur-Sébastopol : Lines 3 / 4
Art et Métiers : Lines 3 / 11
Strasbourg Saint-Denis : Lines 4 / 8 / 9
RER : Châtelet-Les Halles (A, B, D)
BUS : Réaumur-Arts et Métiers : Lignes 20 / 38 / 47
VÉLIB : Bike station n°3012 in front of “8 rue Salomon de Caus”)
By Car PARKING : Parking Vinci “Saint-Martin”
on the corner of rue Réaumur & rue Saint-Martin

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Our expertise

Sitel Group combines comprehensive customer care capabilities with unparalleled digital, training and technology expertise to help build brand loyalty and improve customer satisfaction.  

150 contact centers spread across 25 countries worldwide offering a differentiating Customer Experience. Innovation and agility are the backbone of our teamwork, bringing companies the most performing tools to deliver a seamless Customer Experience.

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Digital consulting agency that reinvents itself everyday alongside brands and their clients. Customer centric, TSC is at the heart of digital discussions through its informed insight into today’s brand- and peer-connected customer. A creative, social and technological expertise based on digital interactions, Social Media and Innovation.

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Learning Tribes is an international training group that supports organizations in their strategic evolution and individuals in their professional development. Always at the edge of innovation, its 4 expert learning “tribes” deliver comprehensive, digital and personalized solutions.

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Consulting agency that expands the realm of Customer Experience possibilities. Extens helps professionals of the industry offer their customers Performance, Innovation and Ease. Our consulting approach covers 4 areas: the customer journey, the customer life-cycle, Customer Relations, and the customer voice.

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Renowned for its proven industry experience and expertise in technological innovation, Novagile introduces disruptive solutions, namely through its omnichannel platform, to reach an agile Customer Experience. Immediate and optimized results for your clients and associates.

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Registration is not yet available

Thank you for your interest.